The following terms and conditions (“Terms”) form an agreement between you and Punjab Home Nursing Services (“we,” “us,” or “our”) regarding your use of our website and the home nursing, doctor visit, physiotherapy, lab test, and elderly care services we provide (collectively, the “Services”).

BY ACCESSING OUR WEBSITE, CALLING, MESSAGING, OR BOOKING ANY OF OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE OUR WEBSITE OR SERVICES.

1. About Our Services

Punjab Home Nursing Services connects patients and families in Lahore with qualified nurses, doctors, physiotherapists, and attendants who provide care at the patient’s home. Our website and communication channels (phone, WhatsApp) are used to share information about our services, receive booking requests, and coordinate care.

Information available on our website, including service descriptions, blog content, and FAQs, is provided for general informational purposes only. It does not create a doctor-patient or nurse-patient relationship and should not be treated as a substitute for professional medical advice.

2. Not a Substitute for Emergency Care

Our Services are intended for scheduled and coordinated home healthcare, not emergency medical treatment. If you or your loved one is experiencing a medical emergency, please contact emergency services or go to the nearest hospital immediately. Do not rely on our website, WhatsApp, or booking process for urgent or emergency medical needs.

Any content on our website is for general information only and is not intended as medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider regarding any medical condition.

3. Booking and Service Delivery

When you book a service with us, you agree to:

• Provide accurate and complete information about the patient’s condition, required service, and location
• Be present, or ensure a responsible adult is present, to receive the assigned nurse, doctor, physiotherapist, or attendant
• Pay the agreed fee for the service booked, as communicated at the time of booking

We make reasonable efforts to assign qualified and verified professionals for every booking and to ensure timely arrival. However, we cannot guarantee availability at all times or in all locations, and in rare cases (such as staff illness or emergencies), a scheduled visit may be delayed or rescheduled. We will make every effort to inform you promptly and arrange a suitable replacement.

4. Your Responsibilities

You agree to:

• Use our website and Services only for lawful, personal, non-commercial purposes
• Provide a safe environment for our staff to deliver care
• Treat our nurses, doctors, physiotherapists, and attendants with respect and courtesy
• Not misuse, copy, or redistribute content from our website for commercial purposes without our permission

We reserve the right to decline or discontinue service to any patient or family member who behaves in a manner that is abusive, unsafe, or puts our staff at risk.

5. Fees and Payment

Service fees are communicated to you at the time of booking and may vary based on the type of service, duration, and location within Lahore, Sialkot, Gujranwala, or Faisalabad. Any additional charges (such as extended hours, medical supplies, or lab test costs) will be communicated in advance wherever possible. Payment terms will be confirmed with you directly by our team.

6. Our Staff and Quality of Care

All nurses, doctors, and physiotherapists engaged through Punjab Home Nursing Services are verified for relevant qualifications, licenses, or registrations (such as Pakistan Nursing Council registration for nurses) before being assigned to patients. While we take care in selecting and matching our staff to patient needs, we do not guarantee specific treatment outcomes, as these depend on many factors beyond our control, including the patient’s underlying medical condition.

7. Limitation of Liability

To the maximum extent permitted by law, Punjab Home Nursing Services shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or Services, except where such liability arises from our own negligence or misconduct. Our total liability in connection with any service shall not exceed the amount paid for that specific service.

This limitation does not affect your rights in cases of proven negligence or misconduct by our staff, which will be investigated and addressed in accordance with applicable law.

8. Website Content and Intellectual Property

All content on our website, including text, images, graphics, and logos, is owned by Punjab Home Nursing Services and protected by applicable copyright and intellectual property laws. You may view and print content for personal, non-commercial use only. Copying, reproducing, or distributing our content for commercial purposes without written permission is prohibited.

9. Links to Other Websites

Our website may include links to third-party websites for your convenience. We do not control and are not responsible for the content, accuracy, or practices of those websites. Visiting linked websites is at your own discretion and risk.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or applicable law. Updated Terms will be posted on this page with a revised effective date. Continued use of our website or Services after changes are posted constitutes your acceptance of the updated Terms.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from the use of our website or Services shall be subject to the jurisdiction of the courts of Lahore, Pakistan.

12. Eligibility

You must be at least 18 years of age to book Services on your own behalf. If you are booking care for a minor or a dependent family member, you confirm that you are their parent, legal guardian, or otherwise authorized to make such arrangements on their behalf.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📞 (+92) 3015085959    ✉️ info@punjabhomenursingservices.com    📍 Lahore, Punjab, Pakistan