We are committed to protecting your privacy and handling patient information with care. This policy explains how we collect, use, and safeguard your data when you use our website or book our services. If you have any questions, please contact us at info@punjabhomenursingservices.com. Thank you for trusting Punjab Home Nursing Services.

1. Introduction

Punjab Home Nursing Services (“we,” “us,” or “our”) respects the privacy of everyone who visits our website or uses our home nursing, doctor visit, physiotherapy, lab test, or elderly care services (collectively, the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. It applies only to our own website and services, and not to any third-party sites or partners we may link to or work with.

BY USING OUR SERVICES, YOU AGREE TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY. IF YOU ARE BOOKING OR PROVIDING INFORMATION ON BEHALF OF SOMEONE ELSE — SUCH AS AN ELDERLY PARENT OR OTHER FAMILY MEMBER — YOU CONFIRM THAT YOU ARE AUTHORIZED TO SHARE THEIR INFORMATION WITH US FOR THE PURPOSE OF ARRANGING CARE.

2. Information We Collect

2.1 Personal Information: To provide our home healthcare services, we may ask you to share information that identifies you or the patient receiving care, including:

• Contact details (name, phone number, email address, home address)
• Basic demographic details (age, gender)
• Medical information relevant to care (diagnosis, medical history, medications, ongoing treatment, mobility status)
• CNIC or other identification, where required for verification
• Any other information you choose to share with us when booking or during care delivery

You may still browse our website without providing personal information, but booking a nurse, doctor visit, or any other service will require certain details listed above.

2.2 Technical & Usage Data: When you visit our website, we may automatically collect technical information such as your IP address, browser type, device type, pages visited, and general location, to help us understand how our website is used and to improve it.

3. How We Collect Information

We collect information when you:

• Fill out a booking form or call/WhatsApp our team to request a service
• Provide patient details prior to a nurse, doctor, or physiotherapist visit
• Contact us with questions, feedback, or complaints
• Interact with our website through cookies and analytics tools

4. How We Use Your Information

We use the information we collect to:

• Arrange and coordinate the home healthcare service you have requested
• Match patients with appropriate nurses, doctors, or physiotherapists based on condition, location, and preference
• Confirm bookings and send appointment reminders or updates
• Maintain accurate care records and reporting for the patient’s safety
• Respond to your questions or concerns
• Improve our services, website, and patient experience
• Comply with legal or regulatory requirements

We do not use your medical information for any purpose other than coordinating and delivering your care, unless you give us explicit permission to do so.

5. Disclosure of Information

We may share your information only in the following circumstances:

• With the nurse, doctor, physiotherapist, or attendant assigned to your case, so they can provide appropriate care
• With partner laboratories, for patients booking lab tests at home
• With relevant authorities, if required by law or to protect the safety of a patient or the public
• With service providers who support our internal operations (such as hosting or data storage), under confidentiality obligations

We do not sell your personal or medical information to third parties.

6. Storage and Security of Information

We take reasonable, industry-standard measures to protect your personal and medical information from unauthorized access, loss, or misuse, both during transmission and while stored on our systems. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. If we become aware of any unauthorized disclosure of your information, we will notify you as required by applicable law.

7. Retaining and Controlling Your Information

You may request to update, correct, or delete your personal information at any time by emailing us at info@punjabhomenursingservices.com. We will action such requests as soon as reasonably possible, except where we are required to retain certain records for legal, medical, or regulatory purposes.

8. Children’s Information

Our Services are intended to be used by adults on behalf of themselves or a family member, including minors requiring care. If you are booking care for a child, you confirm that you are their parent or legal guardian and are authorized to share their information with us for that purpose.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before sharing any information with them.

10. Cookies & Analytics

We use cookies and tools such as Google Analytics to understand how visitors use our website and to improve our content and services. You can disable cookies through your browser settings at any time; however, some features of our website may not function properly without them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or Services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

📞 (+92) 3015085959    ✉️ info@punjabhomenursingservices.com    📍 Lahore, Punjab, Pakistan